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Terms and Conditions

Prices and Payment

All prices shown on our website are in GBP sterling and include UK VAT at the appropriate rate. We accept payment by PayPal, as well as most major credit and debit cards. 

The amount you pay will be the price indicated at the point of purchase. Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

 

Delivery

Orders are shipped once payment information has been validated and stock confirmed. If an item is out of stock at the point of purchase, shipment will be made as soon as our stock is replenished.

We cannot guarantee delivery times but aim to dispatch all orders within one working day. Orders are shipped via first class mail and usually arrive within 1-3 working days.

In the unlikely event that your order fails to arrive, please contact us so that we can ask Royal Mail to investigate. Please note, however, that Royal Mail will not class a package as lost until 15 working days have passed from the date of expected delivery.

 

Delivery Costs

We offer free UK standard delivery. Next day delivery (Monday to Friday) is available upon request, if arranged before 2pm. Please contact us via email or on 0800 043 0135 for more information. 

If you wish to place an order for delivery outside the UK, please contact us prior to purchase at service@BMCdigital.co.uk so that we can provide you with our international delivery costs.

 

Purchasing

All items offered on our website are subject to availability.

To purchase any of the items on our website, click the "Buy Now" button shown on each product page. When you are ready to complete your order, select the "Checkout" tab at the top of the page. You will be prompted to create an account with us which will allow you to log in and view the status of your order, following completion. All payments are secure and are encrypted following insertion to ensure maximum security.

Your order represents an offer to us to purchase a product. Once you have placed your order, we shall email you acknowledging receipt and thereby accepting your order.

If you have any problems placing your order or completing payment, please contact us and we'll be happy to assist.

 

Cancellation

Under The Consumer Protection (Distance Selling) Regulations 2000. You have the right to cancel an order without reason by the end of the seventh working day, after the day on which you receive your goods. This right may not apply to goods made to your specification, in-ear headphones that are no longer sealed, perishable goods (or goods that by their nature cannot be returned), video, DVD, audio or software products if the item if no longer sealed, newspapers, periodicals or magazines. This right does not apply to business to business transactions

Should you cancel the contract we will refund your payment in full within 28 days. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods and we kindly ask that you return them to us in their original packaging, or make them available for collection, within a reasonable time. Please contact us at service@BMCdigital.co.uk to arrange all returns.

Cancellations made prior to shipment will be refunded in full immediately.

 

Customer Service

Any complaints regarding the goods or services supplied should be made via email to service@BMCdigital.co.uk, via telephone on 0800 043 0135, or by letter to:

BMCdigital Ltd,
Unit 21a  Vale Business Park, 
Vale of Glamorgan,
CF71 7PF

Our normal office hours are 8am to 4pm Monday - Friday. We aim to respond to all correspondence within 24 hours of receipt.

 

Weee Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now U K law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. 
 
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. 
 
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
 
Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.  
 
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
 
BMCdigital LTD are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. 
 
For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. 
 
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

weee.png

 
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

 

Batteries

We offer a “battery take back” facility, which means that we are happy to take back and recycle waste portable batteries. You do not need to purchase from us to take advantage of this service. All batteries should be returned to us directly and will in turn be collected from us by the Battery Compliance Team for recycling. If you require further information, please contact us at takeback@BMCdigital.co.uk
 

 

Refunds and Returns Policy

If you have a problem with your item, or wish to return it to us for any other reason, please contact us for authorisation, before completing a Returns Form via the "Returns" tab, shown at the top right of our homepage. All Returns must be authorised prior to shipment. We reserve the right to refuse delivery of any goods returned without prior notification.

 
Before shipping any goods back to us, please ensure that the following criteria have been met.
  • A completed Returns Form has been placed in the package with the item
  • All parts received (including retail packaging, where possible) are packed together
  • Items are returned to the correct location (please contact us if you're unsure)
  • Valuable goods are insured
  • Goods are securely packaged
  • Correct postage charges are paid - if postage is incorrect or invalid, resulting in a Royal Mail handling fee, the package may be refused. 

Please Note: All goods are returned are at your own risk. We are not responsible for any loss, damage or delay experienced whilst the package is in transit, when shipped by you. As such, we would advise that you use a service that provides adequate insurance. BMCdigital Ltd will be happy to provide a prepaid returns label (UK customers only) should a product be faulty or different from that ordered.

** Unless a fault is present, we cannot accept the return of goods made to your specification, in-ear headphones that are no longer sealed, perishable goods (or goods that by their nature cannot be returned), video, DVD, audio or software products if the item is no longer sealed, newspapers, periodicals or magazines. This does not affect your statutory rights.

If, following examination, goods are found not to be defective, they will be returned to you forthwith and further postage costs may apply.

Faulty goods will be exchanged for new unless otherwise agreed. If we are unable to exchange for new, faulty goods will be replaced with a model of equal or higher value, or a refund will be processed. If a replacement is not required, this must be stated on the Returns Form.

We may be unable to replace faulty goods returned more than six months after purchase, due to our rapidly changing stock lines. These returns may be liable to a deduction from any refund, to account for usage. As a result, if the product has a manufacturers' warranty, you may prefer to contact them directly for replacement or repair.

If you've ordered the wrong product in error, we'll be happy to exchange it for you, where possible. Please return the un-opened goods to us in their original re-saleable condition.  We reserve the right to charge a 10% re-stocking fee (excluding VAT) should the goods be in unsaleable condition and without fault.

Any refunds will be processed within 28 days.

 

Statutory Rights

These Terms and Conditions do not affect your statutory rights.